Returns

Returns, Exchanges & Order Issues

Because our items are made to order, we handle returns a bit differently to keep waste low and quality high.

Easy Returns & Exchanges (Most Items)

  • Return window: You may request a return or exchange within 14 days of delivery.

  • Item condition: Unused, undamaged, and in original condition/packaging.

  • Return shipping:

    • If we made a mistake or the item arrived damaged/defective, we cover return/replacement shipping.

    • For preference-based returns (color/size change, changed mind), the buyer covers return shipping.

How to start a return/exchange:
Go to Contact with your order number, reason, and (for damages) clear photos of the issue within 24 Hours of delivery.

Non-Returnable Items

  • Customized or personalized items (e.g., nameplates, custom sizing, custom text).

  • Used items or items with signs of wear, odors, or damage caused after delivery.

  • Digital files (if offered).

Damaged, Defective, or Wrong Item?

  • Contact us within 7 days of delivery with photos of the packaging and the item.

  • We’ll quickly repair, replace, or refund based on the situation.

Refunds

  • Once your return is received and inspected, we’ll issue a refund to your original payment method, typically within 3–7 business days.

  • Original shipping costs are non-refundable unless the return is due to our error.

Order Changes & Cancellations

  • You may request changes or cancellation within 12 hours of purchase.

  • After we begin printing, cancellations may not be possible (but we’ll do our best to help).

Product Notes (3D Printing Realities)

  • Color & Finish Variations: Minor layer lines, color differences, or surface texture variations are normal characteristics of 3D printing.

  • Strength & Use: Our prints are durable for everyday decorative or light functional use, but they shouldn’t be exposed to extreme heat (e.g., cars in summer) or heavy loads unless specified.

Need Help?

We’re happy to help with sizing, materials, gift ideas, or custom requests.

Thanks for supporting a small maker business—hope your new print makes you smile! 😊